Developing your own management capability means you’ll be able to develop your people.

How you think about your staff, talk to them and motivate them will directly impact on how they think about themselves, behave at work, and promote your business.It will affect how they carry out their work, because they are thinking in terms of career development, confidence building and acquiring skills for the future.

How they think about their work will affect how they build their CVs, network and perform at interviews because they are used to thinking of themselves in professional employable terms.

How your staff network and talk about their work, both face to face and online, will directly affect public perception of your business.

So if their Facebook says “I work in a caff …” or their Linked In talks about those core employability skills of teamworking, staying calm under pressure, communication, confidence, positivity, attention to detail …

… which says most about your business?